Refund policy

Last Updated: October 17, 2026

At G-Bear Enterprises Inc. ("G-Bear"), our creative assets, high-concept apparel, and solar initiatives are engineered to the highest standard of modern Canadian craftsmanship. Because our physical merchandise is custom-manufactured on demand and our digital products are delivered instantly via secure encrypted pathways, all sales are considered final.

Please review our strict operational policies below prior to completing your transaction.

1. Physical Merchandise: "Save The Pandas!" Apparel Line

In alignment with the structural frameworks utilized by premium international fashion labels, G-Bear enforces a strict No Returns, No Exchanges, No Cancellations policy once an order enters our automated production queue.

  • Made-to-Order Integrity: Every t-shirt, hoodie, hat, and traditional Canadian winter toque is custom-printed precisely for you at the moment of checkout. We do not maintain warehouse inventory for general exchanges.

  • Sizing Responsibility: It is the sole responsibility of the customer to verify accurate sizing via our sizing charts prior to ordering. G-Bear Enterprises will not issue refunds, credits, or replacements for incorrect size selection or buyer's remorse.

2. Digital Goods: Albums, Media DVDs, & Retro Games

In accordance with global software and digital media standards (including elite digital asset delivery systems):

  • All digital assets, including music albums, interactive software games, and downloadable video contents, are tracked via automated server download logs.

  • Absolute Non-Refundability: The moment a secure digital download payload link is generated and dispatched to your registered email address, the transaction is 100% non-refundable and non-exchangeable. We cannot revoke digital access once files are delivered.

3. Exceptions: Damaged or Defective Deliveries

We maintain uncompromising quality control. In the rare event that a physical garment arrives with a verifiable manufacturing defect or severe transit damage:

  • You must notify our Support Team at support@gbearenterprises.com within forty-eight (48) hours of the delivery timestamp recorded by the shipping carrier.

  • Your email must include your official order number, a clear description of the defect, and high-resolution, unedited photographs of the damaged product and its original packaging.

  • Evaluation: G-Bear Enterprises reserves the sole, exclusive right to determine if an item qualifies as a factory defect. If approved, a structural replacement of the exact same item and size will be issued at zero cost to the customer. Cash refunds will not be processed.

4. Solar Assessment Submissions

  • There are zero fees, financial transactions, or costs associated with submitting your residential energy bills, utility meters, or main breaker panel images to G-Bear Enterprises.

  • Consequently, solar assessment submissions are completely exempt from monetary refund claims. If you choose to abort your home solar evaluation, you may request data deletion at any time under our Privacy Policy guidelines.